Refunds, Returns & Our Quality Guarantee

At QualityDigitizingUSA, we believe you should feel confident about every order you place.

Whether you’re ordering an embroidery digitizing file or custom patches for your brand, we take the quality of our work seriously.

If something isn’t right, we want the opportunity to make it right.

Because digital embroidery files and physical custom patches are different products, we’ve outlined how our guarantees work for each.

Your Satisfaction Comes First.

At QualityDigitizingUSA, we stand behind every embroidery file we create. Our goal is to deliver digitizing work you’re genuinely happy with.

If you’re not satisfied with your completed embroidery digitizing files, you can request a full refund.

If something doesn’t look right or the file isn’t meeting your expectations, simply reach out and let us know.

We’re always happy to review your concerns and make adjustments. However, you don’t have to accept revisions before requesting your money back. The choice is yours.

We believe in earning your trust through quality work, clear communication, and standing behind what we deliver.

Your satisfaction matters, and so does your confidence in ordering from us.

Contact our support team with your order number and a brief explanation of your concern.

We’ll review your request and arrange an eligible refund through the original payment method when available.

Our Promise: If you’re not happy with your digitizing files, we don’t want you paying for work you’re not satisfied with.

If your embroidery file isn’t stitching the way you expected, let us know.

Helpful information includes:

• Your order number
• A photo of the stitch-out
• Your machine and fabric details
• A short explanation of the issue

We’ll review your feedback and help identify what needs to be adjusted.

Embroidery results can be affected by machine settings, stabilizer, fabric, thread and other production factors. We’ll work with you to understand the issue and determine whether the file needs correction.

If you’d rather use our money-back guarantee, you’re welcome to request it.

The guarantee covers the digitizing service identified in your order. Separately purchased artwork services or physical products have their own policies.

Custom-made doesn’t mean you’re on your own.

Every custom patch order is created around your artwork, specifications and approved design.

We take that responsibility seriously.

Because custom patches are made specifically for each customer, we generally cannot accept returns simply because someone changes their mind after production.

But if we make a production mistake, we’ll make it right.

If your patches arrive with a manufacturing defect or don’t match the approved specifications because of an error on our side, contact us.

Our team will review the issue and compare the finished patches with your approved artwork and order details.

When a manufacturing problem is confirmed, we’ll remake and replace the affected patches at no additional charge, including replacement shipping.

Examples include:

• Incorrect colors caused by a production error
• Manufacturing defects
• Incorrect dimensions outside agreed production tolerances
• Wrong backing or border compared with the approved order
• Missing or incorrectly produced design elements
• Other verified workmanship issues

We may ask for clear photographs and order details to help us review the issue.

You don’t need to return defective products unless we specifically arrange a return at our expense.

We won’t consider an issue resolved simply because a replacement was shipped.

If a confirmed manufacturing problem continues, we’ll review the situation with you and work toward an appropriate resolution.

If we’re unable to deliver conforming replacement patches, we’ll offer a refund for the affected products.

We want you to feel confident that we’re taking responsibility for our work.

Because custom patches are produced from approved designs, the following generally aren’t grounds for a free remake:

• A change of mind after production
• A request to change approved artwork
• A different size or design preference after approval
• Customer-supplied information that was incorrect and accurately reproduced
• Normal differences resulting from an agreed production process or material characteristics
• Damage caused by improper application, washing, handling or use

However, a customer’s approval does not excuse defective workmanship or failure to meet the agreed specifications.

Nothing in this policy limits rights or remedies that customers may have under applicable law.

For digitizing or artwork orders that haven’t begun, contact us as soon as possible to request cancellation.

For physical custom patches, cancellation is generally possible before production begins. Once production starts, cancellation may no longer be possible because the products are being made specifically for you.

If an order is cancelled when a refund is due, we’ll explain the amount and process the refund through an appropriate available method.

Any nonrefundable charges must have been clearly disclosed and agreed to before payment.

Email our customer service team with your order number, a short explanation, and any relevant photos.

Contact: [Approved customer support email]

We’ll review your concern and work with you toward a fair resolution.

Your order matters, and so does your trust.

If we make a mistake, we’ll take responsibility. If a design needs attention, we’ll review it. And when a manufacturing issue is confirmed, we’ll stand behind our work.

Quality isn’t just what we deliver. It’s how we handle things when something needs to be fixed.