Shipping & Delivery

At QualityDigitizingUSA, we know that receiving your custom products or finished digital files is an important part of your project.

We aim to make delivery straightforward, with clear expectations and practical updates when needed.

Completed digital services are delivered electronically through the agreed method.

Depending on the service, deliverables may include embroidery machine files, editable artwork where specifically included, and reference images.

Requested file types and availability are confirmed as part of the order.

Digital file delivery does not require physical shipping.

Custom patches are made to order.

Production requirements vary based on:

• Patch material
• Design complexity
• Quantity
• Size
• Backing and border options
• Artwork approval requirements
• Special production features

We will communicate the applicable estimated production time when the order is reviewed and accepted.

Shipping times depend on the order, destination, carrier and selected shipping method.

Any applicable shipping charge will be disclosed before the customer commits to payment.

Where tracking is available, we will provide tracking information after the shipment is dispatched.

We do not guarantee a specific arrival date unless that commitment has been expressly confirmed.

Occasionally, an unexpected production or carrier issue may affect a delivery schedule.

If that happens, we will communicate the situation and available next steps.

If we cannot ship within an applicable promised or legally required period, we will offer the appropriate delay or cancellation/refund options in accordance with applicable law.

If your package arrives damaged, contains incorrect products or appears incomplete, please contact us with your order details.

Photographs of the packaging and affected products can help us review the issue.

If we confirm that the problem resulted from our error, we’ll work with you on the appropriate replacement or other resolution.

Please check your shipping details before confirming the order.

Contact us immediately if an address needs correction.

Address changes may not be possible after a shipment has been handed to the carrier.

Shipping availability, customs requirements and any applicable import-related charges will be confirmed when relevant to an order.

We will not represent an order as shipping domestically from the United States unless that is accurate.

Contact: [Approved customer support email]

Include your order reference so we can locate the relevant details.